How can we help?

If Pro isn’t showing after reinstalling or switching phones, open Outlo, go to Profile and tap Restore purchases. Make sure your phone is signed in to the same Apple ID you used to subscribe.

Sign in with the same method you used when you created your account. Apple, Google and email sign-ins create separate accounts, so a different method will show an empty vault.

If you used Sign in with Apple and chose to hide your email, your account uses an Apple relay address. Contact us if you’re still stuck.

• Check that notifications are allowed for Outlo in your phone’s settings.
• Check that Focus or Do Not Disturb isn’t silencing them.
• Open the document and check that it has an expiry date and a reminder set.

You can export all of your documents from inside the app at any time, on any plan. Export before deleting your account if you want to keep a copy.

On your iPhone, open Settings → your name → Subscriptions → Outlo and tap Cancel, at least 24 hours before the current period ends. Refunds are handled by Apple: request one at reportaproblem.apple.com.

Go to Profile → Delete account in the app, or follow the steps on Delete Account.